Jewellery Care & Warranty Policy
This policy provides guidelines for the proper care and maintenance of waterproof, hypoallergenic, tarnish-proof jewellery to ensure longevity, functionality, and aesthetic appeal. The jewellery is covered by a (1-year warranty from the date of delivery) against manufacturing defects, and these care instructions are designed to help customers maintain the condition of their jewellery during this period and beyond.
1. General Care Instructions
• Avoid Harsh Chemicals:
While your jewellery is tarnish-resistant and hypoallergenic, it should still be kept away from harsh chemicals such as perfumes, lotions, cleaning agents, or chlorinated water. These substances may cause damage to the finish and compromise the protective layers over time.
• Keep Dry, But Not in Excessive Conditions:
The jewellery is waterproof, meaning it can withstand water exposure. However, it should not be submerged for long periods or exposed to saltwater or chlorinated water, as these can cause wear over time.
• Store Properly:
When not in use, store your jewellery in a cool, dry place. Use a soft cloth pouch or a jewelry box with compartments to avoid scratching or tangling with other items. Keep away from direct sunlight and extreme heat to preserve the finish.
• Clean Regularly:
Clean your jewellery with a soft, lint-free cloth to remove any dust or dirt buildup. If necessary, use a gentle jewellery cleaner that is safe for tarnish-proof, hypoallergenic metals. Avoid abrasive cleaners or rough cloths that may damage the surface.
2. Special Considerations for Waterproof Jewelry
• Water Exposure:
Although your jewellery is waterproof, frequent exposure to water—such as swimming, showering, or washing dishes—should be minimised to prevent wear on the finish. Dry your jewellery immediately after exposure to water to ensure no moisture is trapped.
• Salt and Chlorine:
Saltwater and chlorinated water can affect jewellery over time, even if it’s waterproof. Rinse your jewelry with fresh water and dry thoroughly if exposed to either of these environments.
3. Hypoallergenic Care
• Skin Contact:
Hypoallergenic jewelry is designed to minimize irritation. However, it is still important to ensure the jewellery is clean and free from dirt or sweat build-up. If irritation occurs, discontinue wear and consult the warranty policy for possible repairs or replacement.
• Sweat and Body Oils:
Regularly clean your jewellery to remove oils from the skin, sweat, or any cosmetics that may build up. Use a soft cloth or gentle cleaner, as oils can contribute to dullness over time.
4. Tarnish-Proof Care
• Surface Maintenance:
Although the jewellery is tarnish-proof, it is still essential to avoid scratching the surface or exposing the jewellery to unnecessary wear. Store and clean the jewellery with care to maintain its shine and protective coating.
• Regular Polishing:
Use a soft, non-abrasive cloth to gently buff the jewellery and maintain its lustrous appearance. Avoid polishing cloths that contain chemicals or abrasives, as these may damage the tarnish-proof finish.
5. Warranty Coverage
• 1-Year Warranty:
Your jewelry is covered by a 1-year warranty against manufacturing defects. The warranty does not cover damage caused by improper care, accidental damage, or exposure to harmful chemicals or environments outside of normal use.
• Exclusions:
The warranty excludes damage resulting from:
• Scratches or dents caused by physical impact.
• Tarnish caused by chemical exposure or neglect.
• Loss or damage due to improper storage or accidents.
Claims Process:
If your jewellery experiences a manufacturing defect during the warranty period, please contact our customer service team with proof of purchase. Our team will assess the claim and, if deemed eligible, provide a repair, replacement, or refund.
Conclusion:
By following these care guidelines, you can help ensure your waterproof, hypoallergenic, tarnish-proof jewellery remains in excellent condition throughout its lifetime. Proper maintenance will help preserve its appearance, functionality, and longevity, allowing you to enjoy your jewellery for years to come.